No lock-in contract
You can cancel any paid plan at any time, from Plan & billing in your dashboard or by emailing support@airanksurge.com. There’s no cancellation fee.
When cancellation takes effect
Cancellation stops your next renewal. You keep full access until the end of the period you’ve already paid for, then your account moves to the free plan. Your websites, audit history and change receipts are kept, and fixes already applied stay on your website.
Refunds
- Monthly plans: we don’t refund part-months. Cancel before your renewal date and you won’t be charged again.
- Annual plans: if you cancel within 14 days of your first annual payment, we’ll refund that payment in full. After that, annual plans aren’t refunded for the unused part of the year, but you keep access until the year ends.
- Sale and promotional prices follow the same rules, based on the amount you actually paid.
- Service problems: if a serious fault on our side stops you using a paid feature for an extended period, contact us and we’ll offer a fair credit or refund.
- Trials: Founding Beta trials are free and need no card, so there’s nothing to refund.
Refunds go back to the original payment method, normally within 10 business days.
Your legal rights
Nothing in this policy limits rights you have under consumer protection law. If you’re a consumer in the UK or EU, you may have a 14-day right to cancel a new subscription. If you ask us to start providing the Service during that period, you may be charged for what you used before cancelling.
Downgrades and plan changes
You can switch plans at any time. Upgrades take effect immediately and we’ll charge the difference for the rest of the period. Downgrades take effect at your next renewal. If you’re above the new plan’s limits (for example, more websites), we’ll ask you to choose which to keep.
Questions
Email support@airanksurge.com. A person reads every message.