Answers, without the ticket maze.
The questions we hear most. Can’t find yours? Email us and a person will reply.
Getting started
What is AIRankSurge?
An AI-powered search-growth platform. It audits your website for search engines and AI assistants, prioritises what to fix, applies supported fixes with your permission through AUREXIS, and verifies every change.
How does the free scan work?
Enter your website address. AIRankSurge reads up to 8 pages plus your robots.txt, sitemap and llms.txt, and returns a Surge Score with your top issues, usually in 10–40 seconds. Create a free account to see every issue.
What is the Surge Score?
A 0–100 measure of how ready your pages are, built from a fixed set of checks across five pillars. It gives the same result for the same site every time. It is not a ranking and doesn’t predict whether you’ll be cited or visited.
Fixes and AUREXIS
Does AIRankSurge change my website automatically?
Only if you choose. The default is “Ask me first”, where every fix waits for approval. In “Fully automatic” mode only low and medium-risk fixes apply on their own, and never on pages that already earn traffic.
Which platforms are supported?
WordPress (free connector plugin) and any site behind Cloudflare (Worker connector). For other platforms, download a Fix Pack with ready-made files and snippets.
Can I undo a change?
Yes, for supported fixes. Each change has a receipt with the old and new value, and can be undone one at a time. If the follow-up check finds harm, the change is rolled back automatically.
Do you need my WordPress password?
No. The plugin uses a site key from your account. To disconnect, deactivate the plugin or remove the site.
Data and Google
What data do you read?
Only the public pages a search engine could read, through our identifiable crawler, which respects robots.txt. We never log in to your site or submit forms.
How does the Google Search Console connection work?
You grant read-only access through Google’s own consent screen. We use it only to show search performance for your own site, and you can revoke it at any time. Access is currently limited to approved beta accounts.
How do I export or delete my data?
Email support@airanksurge.com from your account address and we’ll handle it.
Still stuck?
Email support@airanksurge.com with your website address and what you were trying to do.